The Stack
Application Hierarchy
- A “Network” can consist of one or more “Clients”, for example, the app can support a holding company with multiple independent operating companies
- The application is ”configured” at the client level allowing for unique workflows and business requirements across individual holding companies
- A separate business unit hierarchy can then be configured for each client
Multi-tenant Benefits
- Lower costs through shared resources
- Optimized system utilization across customers
- Speed and efficiency of setting up new customers
- New features immediately available to all customers
- Lower maintenance costs
Data Security with ELEVATE
Data security is priority one for ELEVATE. We continually to invest in leading technologies and partnerships to ensure your information is safe and secure with us.
Global Leader in Cloud Computing and IaaS Partner
Backed by 1B+ USD investment in security R&D and 3,500 cyber security experts
- Privacy and Compliance - SOC 2, ISO 27001, GDPR…
- Identity and access management
- Backup and recovery
- Network controls and physical security
- Continuous monitoring and threat detection
- Availability – 99.9+% uptime
Identity and Access management
User provisioning and system access is a control-based configurable system with policies restricting which network, client or set of data a user has access to. System access using your Single Sign-On (SSO) system is also offered.
Data Privacy, Protection and Availability
We also invest in leading technologies and partnerships to ensure your information is safe and available
PRIVACY
ELEVATE is committed to protecting the privacy of your users and your data. We have certified our services, for which we act as data processor, under the GDPR EU-US Privacy Shield Framework.
DATA PROTECTION
ELEVATE protects data in transit (HTTPS) and at rest (MySQL Transparent Data Encryption) using TLS and AES encryption.
99.9% UPTIME
ELEVATE is committed to providing greater than 99.9% uptime across all services, with all planned maintenance occurring outside of US business hours. We are hosted on the industry-leading AZURE cloud, and operate multiple redundant systems resilient to any single point of failure.
System Performance and Quality
And finally, we invest to ensure customer satisfaction
24x7x365 Monitoring
Application performance and security is independently audited on an annual basis and is monitored 24x7x365 by our fulltime in-house Operations team.
Quality Software
ELEVATE practices Agile, Test Driven Development (TDD), and Pair Programming to provide exceptional data integrity with a seamless user experience. We have automated tests in our continuous integration pipeline, a dedicated QA team, and release updates as often as several times per day.
Integrations Made Easy
With the VMS as a system of record for contingent labor, an important consideration in any evaluation is the integration with other enterprise systems. ELEVATE, built on a modern SaaS architecture with Open APIs, interfaces seamlessly with all HRIS and ERP systems as well as all leading eProcurement, security, and other vital enterprise applications.
Integrating with ELEVATE is lower-cost and lower-risk because our experienced integration engineers work closely with your IT teams throughout the implementation process. We provide our standard integrations at no cost, however, if there are unique needs, our integration team delivers custom-tailored integrations. Our VMS handles a broad selection of standard web-based APIs and flat file data exchange templates across our client base.
Data Exchange Mechanics
File Transfer (High Volume)
Protocol: SFTP (Recommendes Standard) or FTPS
Frequency: Every 4 hours or 8 hours; daily, weekly, monthly
Encryption: PGP
Custom Notifications: Yes
Services (Transactions)
Protocol: JSON, REST Service, Web Service (SOAP/XML)
Frequency: Real-time, Asynchronous, Batch
Typical Data Exchange Implementations
ENTERPRISE APPLICATIONS
ELEVATE easily integrates with most enterprise applications
SPEED TO VALUE WITH ELEVATE
Elevate’s implementation methodology is a blend of industry best practices and a “rapid launch” software configuration approach which allows us to significantly compress our implementation timeframes relative to other platforms.
SPEED TO SUCCESS
- Empowered, accessible client resources
- Organizational readiness
- Collaborative communication and change management processes
- Engaged stakeholders
- Branded program with compelling value proposition
ELEVATE Support System
Customer support takes on a number of dimensions for us at ELEVATE. It begins with every “logon” where we provide stats on system performance and up to date release notes on the most current changes to the platform.
ELEVATE provides a customized ITIL-based issue/case management system to accurately document platform issues and provide timely resolution on all SLA’s. ELEVATE connects all key stakeholders together on one page and keeps everyone updated on any outstanding issues.
Tickets are automatically routed to the appropriate responsible team member and the results are communicated in real time to the requester. The system also tracks issue by type so that over time continual process improvement can be implemented.
Product Management
Our customer support links with our product management team.
You have got to start with the customer's needs and work backward. You can't start with the product and try to figure out how and where you are going to sell it.
Product Roadmap
The ELEVATE product roadmap is a shared source of truth that embodies our customers’ needs and outlines the vision, direction, priorities, and progress of our platform over time. It’s a plan of action that aligns the organization around short- and long-term goals for the product or project, and how they will be achieved.
Highly Responsive
We involve customers every step of the way whether its through our quarterly planning cycles, input on our customer success portal or one-on-one interactions with our customer success advocates. We value the everyday experiences our customers have in improving their business processes with ELEVATE.
Our product roadmap is put into action through our “highly-responsive” agile development process.
